Clinic & Pilates Studio Policies

Clinic Policies

Appointments & Cancellations

  • All appointments must be booked in advance.

  • We require 48-hour notice for cancellations or rescheduling.

  • Any changes made after this window will incur late cancellation fees.

Late Cancellation & No-Show Fees

Fees are automatically charged to the card on file.

Facials, Microneedling, Spa Treatments

  • Late Cancellation (< 48 hrs): $50–$75

  • No-Show: Charged full service price

Injectables & IV Therapy

  • Late Cancellation (< 48 hrs): $75–$150

  • No-Show: Charged full service price

Late Arrivals

  • Please arrive 10 minutes early.

  • Arriving more than 10 minutes late may shorten your service or require rescheduling.

  • If rescheduling is required, applicable late cancellation fees may apply.

Payments & Deposits

  • Select services require a non-refundable deposit at booking.

  • We accept major credit cards, Apple Pay, and Zelle.

  • Gratuity is not included but always appreciated for spa services.

Medical & Skin History

Please inform your provider of any:

  • Medical conditions

  • Allergies

  • Medications

  • Recent procedures

  • Pregnancy or breastfeeding

This ensures the safest, most personalized treatment plan.

Injectables & Advanced Aesthetic Services

  • A consultation is required for all injectable services.

  • Clients must be 18+ for injectables.

  • Results vary; touch-ups and additional units are not included unless specified.

  • Party package Botox and HydraFacial are not performed on the event day and must be scheduled separately.

  • Botox in packages includes 20 units; additional units may be required.

Refunds & Product Returns

  • No refunds for services, deposits, memberships, prepaid packages, or no-shows.

  • Defective retail products may be exchanged within 14 days of purchase.

  • Products must be returned in original packaging.

Pilates Studio Policies

Class Booking & Cancellations

  • Booking
    All classes must be booked in advance.

    Cancellations
    Must be made 12 hours before class.

    Drop-in and Memberships Classes

    • Late cancel (<12 hrs): class credit lost

    • No-show: class credit lost

    Intro Class (first-time client)

    • Late cancel (<12 hrs): $10 fee

    • No-show: $10 fee

    Fees
    All fees are automatically charged to the card on file.

Arrivals & Studio Etiquette

  • Please arrive 10 minutes early to set up your reformer and settle in.

  • Grip socks are required for safety and hygiene.

  • Phones must be silenced and stored away during class.

  • Late arrivals may not be permitted for safety and flow of the session.

Safety & Modifications

  • Please inform your instructor if you have injuries, limitations, or if you are pregnant.

  • Modifications will be provided, but clients are responsible for listening to their bodies.

Behavior & Atmosphere

To maintain a peaceful, respectful experience for everyone:

  • No disruptive behavior

  • No filming without permission

  • Kindness and community always come first

  • We reserve the right to respectfully refuse service to any individual who compromises the safety or energy of the studio

Payments & Memberships

  • Class packages and memberships are non-refundable.

  • Expiration dates apply and cannot be extended unless otherwise stated.

  • Late cancel/no-show penalties apply to all membership types.

Private Events & Group Sessions

  • Deposit required at booking

  • Final headcount due 72 hours prior

  • Cancellations within 72 hours: deposit is non-refundable

Our Promise

We created Elixir Aesthetics & Wellness and Elixir Pilates Studio to be safe, nurturing spaces where every client feels cared for, seen, and supported. Your adherence to our policies helps us maintain a luxurious, smooth, and respectful environment for everyone.